Reimagine Customer Experience with Evolved Customer Relationship Management by SAP

Reimagine Customer Experience with Evolved Customer Relationship Management from SAP

SAP CX offers a holistic 360° view of the entire customer life cycle journey. Engage your customers by acting on insights and delivering hyper-personalized experiences.

SAP CX provides customers with a positive experience throughout the lifecycle. MOURI Tech has been helping enterprises in their digital transformation journey in consumer data protection, marketing, commerce, sales, and customer service. SAP CX capabilities from MOURI Tech help enterprises realize improved customer experience and revenue growth by implementing cloud solutions, improving business processes, accelerating automation, and seamless system integrations.


Reimagine Customer Experience with Evolved Customer Relationship Management by SAP-1

Acquire Customers and Grow Revenue by Providing Hyper-personalized Omnichannel Engagement

Marketing Cloud

Deliver personalized experiences and profitable growth with automated SAP marketing solutions. SAP Marketing Cloud enhances real-time business intelligence for faster analysis and confident decision-making. Build trust and deepen relationships with B2B customers to leverage customer’s needs and demands.

Service Cloud

C/4HANA Service cloud makes it easy for the customer to contact  through  the omnichannel ticketing tool with reduced service process hindrances. It improves customer satisfaction and experience through intelligent routing, effective service level agreements and efficient agent tools with agent desktop.

Customer Data Cloud

C/4HANA Customer data cloud can help you build customer profiles and provide them with personalized marketing. It has a built-in consent-based customer data model, which is entirely GDPR compliant and offers transparency with customer data collection.

Commerce Cloud

SAP commerce cloud offers an agile e-commerce experience based on deep, real-time customer insights. It helps build customer loyalty with meaningful experiences anytime, anywhere, and any device to create market-defining customer experiences.

Sales Cloud

SAP sales cloud solution helps increase revenue by supporting customer-centric sales engagements with a 3600 view of every customer, automating critical selling processes, and empowering sellers with intelligent recommendations.

SAP Customer Experience Solutions from
MOURI Tech - Salient Features

  • Tailored registration
  • Social Loggins
  • Management of varied preferences
  • Enhanced client engagement and loyalty
  • Omnichannel storefront supporting B2C, B2B, and B2B2C
  • Proficient management tool for small and midsize companies
  • Order management solution
  • Easy integrations to other SAP systems with pre-built modules
  • Adaptive response to future changes
  • Omnichannel services and operations
  • AI-augmented customer service ticketing
  • Accelerated issue resolution
  • Comprehensive self-service and customer care on-the-go
  • Broader on-site services
  • Uniform customer view with consumer and customer profiling
  • Easy identification of target groups
  • Personalized omnichannel experience for planning, performance, and analysis
  • Survey and lead management with integrated Qualtrics solution
  • Intelligent tools for discovery and visualization
  • Faster price-quote configuration (Callidus Cloud)
  • Smarter sales execution and enablement
  • Sales overview and predictive analysis
  • Sales Force automation and performance management
  • Easy retail execution

Optimize Revenue Generation Across Channels. Leverage
MOURI Tech's SAP CPQ Expertise

MOURI Tech Value Proposition

Power Seamless, Personalized Experiences with MOURI Tech's SAP CX Expertise