ServiceNow

Manage Digital Workflows Efficiently

As a ServiceNow Premier partner, MOURI Tech delivers end-to-end services using ServiceNow. From consulting, implementation, integration, service orchestration and stakeholder communication, to training and support we will help you at every stage of implementation stage.

With our strong ServiceNow experience we help simplify your organization’s essential workflows and provide full life cycle support to them.

End-to-end ServiceNow Services

IT Service Management (ITSM)

Incident, change and problem, knowledge, service catalogue management, service portal

IT Operations Management (ITOM)

Change management, DB, CMDB, discovery, service mapping

IT Business Management (ITBM)

Project/portfolio management, performance analytics, cost management, financial management, time sheet management, contract management

Human Resource Management System (HRMS)

End-to-end life cycle management, hire to retire and entry to exit

Customer Service Management (CSM)

Full life cycle customer service management system

Governance, Risk and Compliance (GRC)

Comprehensive security and resilience, real-time visibility

Enterprise Service Management Solutions that Help Your Employees Contribute More

Enterprise Service Management Solutions that Help Your Employees Contribute More

HRMS

Streamlining HR management process by implementing HRMS module. This will help the organization from onboarding a new employee to drive through from recruitment, on-boarding to employee exit services.

Onboarding new hire allocation of the resources: workplace, desktop/laptop, headphones, mobile phone, stationary, HRMS user data (user details, user family details, contact details), etc.

Performance Analytics

Reports Management is the primary artifacts to take any management decision to align to organization strategy. We are offering not just the average report analysis, but also design predictive analysis reports using the Performance Analytics module of ServiceNow.

Automated Test Framework

This is the era where all the Testing is being moved towards Automated Testing. We use ServiceNow ATF (Automated Test Frames work) to test the ServiceNow application, supporting our customers and helping to reduce the testing time and manual errors. Test Cases will be customized and designed as per customer needs. Once the test case is written in any of the environments (Dev/Test/UAT), it can be exported/imported to the other domains (Dev/Test/UAT).

Application Maintenance & Support

User operation like new user requests, password resets, user detail updating (L1/L2), user onboarding (L2), application quick fixes on the productions (L3 & L4), application customization/minor enhancement (L3 & L4), application customization major enhancement (L4-Development), application version upgrade (L4), application maintenance support (Panned) (L3 & L4).

MOURI Tech Value
Proposition

Our team of business consulting experts helps with strategies & process optimizations. We always believe in the “Listen to the Customer First” approach, do feasibility studies, and implement or propose new workable solutions. The strong Leadership team that believes in and empowers the workforce. Our out-of-the-box thinking solves our client’s challenges innovatively. Dedicated & Secured Infrastructure/ODC (Offshore Development Centre) 50+ Certified team of ServiceNow experts Project and Process documentation. We follow ITIL & ISO 27K security standards to manage the internal and external application.

MOURI Tech Methodology

We follow standard Agile methods for our project delivery Sprint Planning, Review Product Backlogs. Priorities are the features desired by the client/customer. Estimate the Sprint and Commit (2-4 weeks of sprint). Scrum meetings (every 24 hours), Plan for the Day, any hurdles. Sprint Review (Demo client and capture that was pending). Add what is not done in the sprint backlog and include it in the next sprint. Sprint backlog iteration till the last sprint. Deliver the Potentially Shippable product.

Build the Future of IT with MOURI Tech's Digital Workflows on a Single Unified Platform