Speeding up Automation: Enterprise IT and Business Processes Transformation

The year 2020 undoubtedly can be called a game-changer, and it brought significant disruptions to how business and IT teams operate. Industry experts believe this pandemic situation will inspire a permanent shift in technology over the following years and beyond, affecting IT automation policies.

One of the early identifiers of the benefits of technology was US President Lyndon B. Johnson, who set up a national commission to assess technology’s influence on economies and employment opportunities more than a half-century ago. Even when automation was in the infancy stage, Johnson was confident that automation would not kill jobs but could act as an ideal partner to prosperity if only they looked ahead. With remarkable recent advances in technology, including artificial intelligence (AI) and machine learning, there is a vast potential to automate and transform the day-to-day work of everyone, from miners and gardeners to bankers, artists, and CEOs. While automation of activities can boost productivity at individuals, businesses, and the whole economic level, the question remains – how quickly will technology become a reality in the workplace? And what will be its implication on the employment and productivity in the global economy? A recent survey commissioned by Camunda in October 2020 on “State of Process Automation” with 400 IT leaders in the US and Europe revealed that 84% of decision-makers are anticipating increased investment in process automation due to market pressures and the rise of remote work. The respondents also added that half (49%) of their organization’s process automation initiatives are focused on driving business growth, with the other half supporting business optimization (27%) and other business efficiency factors, including firefighting (17%).


We cannot keep crystal gaze or predict what the future looks have in store. What we can do is endorse the intensity of innovation presently happening in the business automation and management industry. Enterprises can leverage the maximum value from ML, RPA, AI, and Low Code BPMS Solutions to boost capabilities and to provide an enhanced consumer service.

– Srini Sandaka Chief Technology Officer, MOURI Tech



Automation is changing businesses, especially in regulated industries such as banking, financial services and insurance. Realigning and transforming business processes is inevitable, and adopting automation is the need of the hour. To operate any business successfully, one must modify all preconceived plans and adopt scientific and technological enhancements. Also, decision-makers need to empower themselves with valuable foresightedness to make more informed decisions before a crisis becomes catastrophic. And Intelligent Automation is the best way to ensure this happens. Top Reasons to Automate Your Business Processes The pandemic has impacted business accelerations significantly as remote work became the new normal. Automation has surfaced as an indispensable asset for organizations to accept this unique and challenging way of working. Needless to mention but the time to automate is now. Automate to:

  • Boost agility, diversity, and resilience in your supply chain operations
  • Manage unforeseen and urgent cost pressures by automating back-office and operational jobs.
  • Sustain remote workforces.

By 2025, 50% of enterprises will have devised artificial intelligence (AI) orchestration platforms to operationalize AI, up from fewer than 10% in 2020. While the list is non-exhaustive, to begin with, these are the business functions you should be automating:

  1. Sales/CRM Process – Automate your Sales/CRM operations to nurture, communicate, understand, and identify your present and potential consumers’ core problems and offer solutions.
  2. Ticketing Process – Automate support process to ascertain the correct staff manages the support query, provide regular status updates and deliver quick resolutions to win customers’ loyalty and trust.
  3. Task Assignments – Define processes, track progress, send automated reminders, and maintain to motivate your employees. This is one process that needs to be automated just for the capabilities it has to offer.
  4. HR Processes – From employee onboarding, leave management and performance management to exit interviews, automate HR operations to simplify the most complex functions and reap indispensable benefits.

Worldwide, enterprises pursue adjusting to newer and relevant realities, transforming their processes, and making arrangements for a smooth work from the home environment; foresee progressively more powerful automation to continue at the forefront through 2021 and beyond.   About Srini Sandaka: Chief Technology Officer, MOURI Tech. Srini is passionate about driving innovation and helping organizations achieve their IT vision. He is specialized in developing high-performing teams and has nurtured several groups to build expertise and deliver outstanding value to clients. Over the last 20 years, he has successfully led teams in consulting, enterprise architecture, business development, and client relationship management.

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